Return and Refund Policy

Returns

To be eligible for a return, your item must be in the same condition in which you received it — unworn or unused, with all tags attached and in its original packaging.

Returns must be requested within 30 days of the date of purchase. Return postage costs are the responsibility of the customer.

To request a return, please contact us at info@britishrosecricket.co.uk.

If your return is approved, we will provide instructions on where and how to send your package. Items returned without first requesting and receiving approval will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it. If your item is defective, damaged, or you have received the wrong item, please contact us immediately at info@britishrosecricket.co.uk so we can assess the issue and arrange an appropriate resolution.

Exceptions & Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalised products, including special orders.
• Gift cards.

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

The quickest way to receive a different item is to return your original item. Once your return has been approved, you can place a separate order for the replacement item.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days, less the original delivery fee.

Please note that, once we have processed your refund, it may take additional time for your bank or credit card provider to process and display the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@britishrosecricket.co.uk.